Having trouble with something? Chances are you’re not the only one. Here’s the most common issues we encounter, and what you can do about them:
It could be as simple as your keg is empty. If that’s not the case, check if the gas has run out – that might be causing the line to shut off. To be safe, make sure the coupler is connected, the seals are in place and the fob detector float has risen.
It’s frustrating to see beer go to waste. There’s plenty of reasons for beer fobbing, but warm cellar temperature, over-carbonation, incorrectly cleaned lines, dirty or warm glasses, and wrong sparklers / tap nozzles are the most likely explanations.
No one likes flat beer. It’s normal for beer that’s been on serve too long to go flat, but you might also want to check your cellar temperature. Other reasons include under-carbonation, dirty or warm glasses, incorrectly cleaned lines and wrong sparklers / tap nozzles.
While gas systems vary, it’s a good idea to turn off the gas before calling it a day in case there’s a minor leak. This can also prevent gas absorption but only in a refrigerated cellar.
What’s most likely is that the beer’s been on serve too long, or the system’s not been properly cleaned. The information in our download guide might help you too.
Maybe someone’s been nursing their pint? Joking aside, all you have to do is set the cellar for 11 - 13C and keep the beer in there long enough. You could also double check to see all your cooling equipment’s working properly. Check your remote coolers in the cellar on a daily basis and that your ice bank top pump is running. If not, the quicker you report it the quicker the issue can be resolved.